According to Sheldon Mills, Executive Director of Consumers and Competition, “firms can expect us to take robust action, such as interventions or investigations, along with possible disciplinary sanctions”.
Warning messages from the FCA are loud and clear – If you're looking for support in this area, consider bringing in an Independent Non-Executive Director (NED) to act as your Consumer Duty champion. They can provide significant benefits and ensure your business is fully compliant.
Watch the video below to learn more about the advantages of having an Independent NED as your Consumer Duty Champion.
If you’d like to discuss the idea of an Independent NED, we can always help, please get in touch.