Our client has identified the need to manage smaller customers through telephone sales support. They needed to ensure that the new telephone support would offer a first class service to IFAs, so recruiting the best was essential. Raising the quality of the new sales support employees was a key objective so that performance and service could out-pace the competition.
A full executive search was able to identify a successful telephone sales manager working for a major competitor. Following the appointment of the Head of the sales team, the Paul Harper team completed the campaign by supplying an agreed number of carefully selected high quality candidates for further interview and assessment by the client. Back to Case Study Summary
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